Refund policy
30-day money-back guarantee
Try your TwinkleTowel cloths at home for 30 days from the day your order is delivered. Use them on your spills, wash them and see how they fit your kitchen. If you’re not happy, send them back within those 30 days and we’ll refund you. Used cloths are fine.
How to start a return
- Email us at easyauss1000@gmail.com within 30 days of delivery with your order number.
- We’ll reply with the return address and instructions.
- Pack up the rolls and cloths from your order and send them back. Please keep your tracking number.
Items sent back without contacting us first may not be accepted.
Refunds
Once your return arrives, we’ll email you to confirm and refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. If 15 business days have passed since we confirmed your refund and you still can’t see it, email us.
You cover the cost of return shipping, and we don’t refund the original shipping charge, unless the item arrived damaged, faulty or wrong.
Bundles and deals
For Buy 2, Get 1 Free orders, return every roll in the order to get a full refund. If you return part of the order, we refund the rolls you paid for that come back to us, less the value of the free roll if you keep it.
Subscriptions
The 30-day guarantee covers your first subscription delivery. You can cancel future deliveries at any time from your account or by emailing us before your next billing date.
Damaged, faulty or wrong items
Check your order when it arrives. If something is damaged, faulty or not what you ordered, email us with a photo within 30 days of delivery and we’ll replace it or refund you, including shipping. You don’t need to send these items back unless we ask.
Exchanges
To swap colours, return the item you have and place a new order for the colour you want.
Non-returnable items
Gift cards can’t be returned.
European Union 14-day cooling-off period
If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason, in line with EU consumer law.
Questions
Email easyauss1000@gmail.com and we’ll help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Easyauss1000@gmail.com..